Commerce platform · Telco & digital services
PacX
A multi-country, multi-currency commerce platform for cloud, eSIM and software.
- Client
- Pacific Internet
- Industry
- Telco & digital services
- Region
- Singapore, Multi-country
- Delivered
- Aug 2025
The client
Pacific Internet is one of Singapore's established internet and ICT service providers, selling cloud email, domains, SSL, eSIM and hardware to individuals and businesses.
The challenge
Its products lived in a traditional catalogue: customers enquired, sales teams quoted, orders were processed by hand. Pacific Internet wanted a self-serve digital channel that could sell across countries and currencies without adding headcount.
What we built
- PacX — a multi-country, multi-currency commerce platform with configurable countries, tax rules, payment gateways and promotions
- A unified catalogue for CloudMail, Domains, SSL, eSIM and laptops, with comparison and a smooth checkout
- Stripe payments, order tracking and invoices, plus a customer support portal with tickets
- An admin back-office so the commercial team can launch products and promotions themselves
The result
- A manual, quote-driven sales process became a 24/7 online store
- One platform now serves individual and business buyers across markets
- HeySheep went on to build BMS, Pacific Internet's billing management system
“HeySheep has been a very responsive and committed partner. Their ability to quickly roll out the e-commerce front end, catalog and account flows showed good execution.”
Ivan SimHead of Commercial, PacX
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